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5536 PRI RAS Communications Controller Users Guide 117
8Troubleshooting
Overview
This chapter provides possible solutions for common
problems you might encounter while installing and operating
your communications controller. Before proceeding with
troubleshooting, make sure you have carefully followed the
steps for installing and setting up the hardware and software,
and have rebooted the system. Also, check the system log to
determine what kind of errors, if any, are being recorded.
If the information in this chapter does not resolve the problem,
contact Interphase Technical Support at one of the locations
listed in the Assistance section at the front of this Users Guide.
- ENTIA™ 5536 DM PRI 1
- RAS Communications Controller 1
- Users Guide 1
- Copyright Notice 3
- Disclaimer 3
- Trademark Acknowledgments 3
- Customer Service 4
- World Wide Web 4
- Safety Precautions 5
- END-USER LICENSE AGREEMENT 8
- 1Contents 11
- Contents 12
- 1Using This Guide 17
- Text Conventions 18
- Documentation Updates 19
- Driver Updates 20
- 1Introduction 21
- Hardware Overview 23
- 4 Interphase Corporation 24
- Software Overview 25
- Utilities 26
- RAS Management Tool 27
- RAS Support Overview 28
- SecurID Support Overview 29
- 10 Interphase Corporation 30
- NTuserid) 31
- SDuserid) 31
- SDpasscode). The 31
- Minimum System Requirements 32
- Chapter 1: Introduction 33
- 14 Interphase Corporation 34
- 2Installing the 35
- Hardware 35
- Inspecting the Board 36
- Installing the Board 37
- 18 Interphase Corporation 38
- 20 Interphase Corporation 40
- Connecting to an MVIP Bus 42
- 24 Interphase Corporation 44
- Modem Connection LEDs 45
- 26 Interphase Corporation 46
- 3Connecting to the 47
- T1/PRI Line 48
- WAN Adapter 49
- Up to 6200 feet (1.8 km) 49
- WAN Adapter Telco 50
- T1/PRI Cabling Requirements 51
- T1 Link Requirements 51
- E1/PRI Line 52
- E1 Link Requirements 53
- Connector Pinouts 54
- Connecting to the Network 55
- 36 Interphase Corporation 56
- 4Installing the 57
- Software 57
- 38 Interphase Corporation 58
- Installing the Drivers 59
- 40 Interphase Corporation 60
- 42 Interphase Corporation 62
- 44 Interphase Corporation 64
- 46 Interphase Corporation 66
- 48 Interphase Corporation 68
- Completing the WAN Setup 69
- 50 Interphase Corporation 70
- 52 Interphase Corporation 72
- 54 Interphase Corporation 74
- 56 Interphase Corporation 76
- 58 Interphase Corporation 78
- 60 Interphase Corporation 80
- 62 Interphase Corporation 82
- 64 Interphase Corporation 84
- Removing the Drivers 85
- 66 Interphase Corporation 86
- 68 Interphase Corporation 88
- 70 Interphase Corporation 90
- 5Setting Up WAN 91
- Firmware and Hardware 91
- 72 Interphase Corporation 92
- Firmware Management 94
- Setting Up Card Properties 97
- 78 Interphase Corporation 98
- 80 Interphase Corporation 100
- Configuring the Switch Type 101
- Editing DS1 Properties 102
- Hardware Management 104
- Interphase Corporation 104
- 86 Interphase Corporation 106
- Saving WAN Setup Properties 107
- 88 Interphase Corporation 108
- 6Setting Up Calls 109
- 90 Interphase Corporation 110
- Chapter 6: Setting Up Calls 111
- 92 Interphase Corporation 112
- 94 Interphase Corporation 114
- General dialog box: 116
- 100 Interphase Corporation 120
- Setting Up Call Properties 121
- 102 Interphase Corporation 122
- Call Setup Display Columns 123
- Call Setup Fields 125
- Saving Call Setup Properties 127
- RAS Management 128
- 7Managing Serial 129
- Driver COM Ports 129
- Windows NT 130
- 112 Interphase Corporation 132
- Verifying COM Ports 133
- 116 Interphase Corporation 136
- 8Troubleshooting 137
- Interpreting LEDs 138
- Chapter 8: Troubleshooting 139
- E1/PRI Interface With CRC4 140
- E1/PRI Interface Without CRC4 141
- REQUIRED) 150
- ADigital Modem 151
- Monitor Utility 151
- Information 152
- Display Options 154
- Timer Options 156
- 138 Interphase Corporation 158
- BUsing the SynWatch 159
- Accessing Online Help 160
- Starting SynWatch 160
- 142 Interphase Corporation 162
- 144 Interphase Corporation 164
- Changing Display Settings 165
- 146 Interphase Corporation 166
- 148 Interphase Corporation 168
- 150 Interphase Corporation 170
- Saving and Editing Frames 171
- 152 Interphase Corporation 172
- C LoopTest Utility 173
- Testing the ISDN Line 174
- Appendix C: LoopTest Utility 175
- Displaying and Saving Events 176
- LoopTest test results: 178
- 162 Interphase Corporation 182
- DLine Test Utility 183
- Setting Port and Clock Modes 184
- Appendix D: Line Test Utility 185
- Loopback Mode 186
- Loopback mode 187
- Operational Mode 188
- Clock Modes 188
- 170 Interphase Corporation 190
- ELine Status Utility 191
- 172 Interphase Corporation 192
- Alarm LEDs 193
- Error LEDs 194
- Loopback LEDs 194
- Statistics Parameters 195
- 176 Interphase Corporation 196
- FQuick Reference of 197
- Common Tasks 197
- Procedures 198
- Figure F-1. Devices List 200
- Figure F-3. IP Addressing 206
- 188 Interphase Corporation 208
- GISDN Technology 209
- Overview 209
- Basic Rate Interface 210
- Primary Rate Interface 210
- HSpecifications 211
- Storage Environment 212
- IRegulatory 213
- Statements 213
- 194 Interphase Corporation 214
- 196 Interphase Corporation 216
- 198 Interphase Corporation 218
- 200 Interphase Corporation 220
- Glossary 221
- 218 Interphase Corporation 238
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